Terms & Conditions

Last updated: January 2026

Please read these terms and conditions carefully before using the Dog Mug website (dogmug.co.uk), operated by JRT Innovations Limited, trading as Dog Mug ("we", "us", or "our").

1. About Our Website

Dog Mug sells personalised dog mugs. Orders are fulfilled by our printing partner, so when you click a "Buy Now" button you are redirected to our partner's website to complete personalisation, payment and delivery. Their site is governed by its own terms and privacy policy.

2. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.

3. Orders and Fulfilment

All checkout, payment processing, personalisation upload, printing and delivery are handled by our printing partner. We do not process payments directly. The contract of sale for any mug is between you and the partner that fulfils your order. We have no control over and are not responsible for:

• Pricing, availability, or delivery of products at checkout
• Payment processing or payment security
• Print quality, manufacturing defects or customer service
• Returns, refunds, or exchanges

Any issues with a printed mug should be raised with the partner that processed your order.

4. Third-Party Websites

When you click a Buy Now button or any external link, you leave our website and become subject to the terms and privacy policy of the third-party site. We are not responsible for:

• The content, accuracy, or opinions expressed on third-party websites
• The privacy practices of third-party websites
• Any damages or losses arising from your use of third-party websites

5. Information Accuracy

We make reasonable efforts to ensure the information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of any information, including:

• Product prices (which may change without notice)
• Product availability
• Delivery times and costs
• Product features and specifications

Final prices and delivery details are confirmed at our printing partner's checkout.

6. Intellectual Property

The content on this website, including text, graphics, logos, and design, is owned by or licensed to JRT Innovations Limited and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without our written permission.

7. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Collect or harvest any information from our website using automated means
• Use the website in any way that could damage our reputation

8. Limitation of Liability

To the fullest extent permitted by law, JRT Innovations Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our website
• Any purchases made through our printing partner
• Any errors or inaccuracies in our content
• Any interruption or cessation of our website
• Any viruses or malicious code transmitted through our website

9. Disclaimer of Warranties

Our website is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Indemnification

You agree to indemnify and hold harmless JRT Innovations Limited, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or violation of these terms.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions about these terms, please contact us: